Comments on: Cable Cards – The DRM of HDTV http://davisfreeberg.com/2006/09/19/cable-cards-the-drm-of-hdtv/ Wed, 31 Aug 2011 01:39:44 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Davis Freeberg’s Digital Connection » Blog Archive » Charter Still Hasn’t Heard Of Cable Cards http://davisfreeberg.com/2006/09/19/cable-cards-the-drm-of-hdtv/comment-page-1/#comment-1376 Davis Freeberg’s Digital Connection » Blog Archive » Charter Still Hasn’t Heard Of Cable Cards Fri, 20 Oct 2006 18:06:10 +0000 http://davisfreeberg.com/2006/09/19/cable-cards-the-drm-of-hdtv/#comment-1376 [...] I wish that I could say that his experience is unique, but there have been plenty of reports from around the blogosphere detailing how cable companies are either refusing to issue cable cards or just playing dumb when asked about them. My own cable card installer even told me that he’s convinced all but three cable card customers (prior to the series 3 coming out) to not install the cards and to instead use Comcast’s own set top boxes. Considering that the cable companies were given fair warning that TiVo was coming out with this box, it’s a little disappointing to see that they haven’t taken the time to educate their customer service reps on this very issue. [...] [...] I wish that I could say that his experience is unique, but there have been plenty of reports from around the blogosphere detailing how cable companies are either refusing to issue cable cards or just playing dumb when asked about them. My own cable card installer even told me that he’s convinced all but three cable card customers (prior to the series 3 coming out) to not install the cards and to instead use Comcast’s own set top boxes. Considering that the cable companies were given fair warning that TiVo was coming out with this box, it’s a little disappointing to see that they haven’t taken the time to educate their customer service reps on this very issue. [...]

]]> By: snarkolepsy http://davisfreeberg.com/2006/09/19/cable-cards-the-drm-of-hdtv/comment-page-1/#comment-948 snarkolepsy Tue, 19 Sep 2006 18:55:51 +0000 http://davisfreeberg.com/2006/09/19/cable-cards-the-drm-of-hdtv/#comment-948 Great....I just love dealing with Comcast. And I just got to the point where I wasn't calling them in -well, a month. And now Series 3 is going to send me out of my happy place. Link here: http://snarkolepsy.blogspot.com/2006/08/what-did-five-fingers-say-to-face.html Maybe Tivo and Alienware can team up to figure out how to annoy customers better. Oh wait.. they're already doing a pretty good job. Great….I just love dealing with Comcast. And I just got to the point where I wasn’t calling them in -well, a month. And now Series 3 is going to send me out of my happy place. Link here:
http://snarkolepsy.blogspot.com/2006/08/what-did-five-fingers-say-to-face.html

Maybe Tivo and Alienware can team up to figure out how to annoy customers better. Oh wait.. they’re already doing a pretty good job.

]]> By: TiVo Blog » Blog Archive » Dear TiVo (Please Start Shipping Those Series 3 TiVos) http://davisfreeberg.com/2006/09/19/cable-cards-the-drm-of-hdtv/comment-page-1/#comment-932 TiVo Blog » Blog Archive » Dear TiVo (Please Start Shipping Those Series 3 TiVos) Tue, 19 Sep 2006 08:42:09 +0000 http://davisfreeberg.com/2006/09/19/cable-cards-the-drm-of-hdtv/#comment-932 [...] There appears to be a number of people who are frustrated with how TiVo has been handling (or lack of handling) shipment of the Series 3 TiVo. One user was so frustrated that he decided to write a “letter” to TiVo letting them know what he thought. ….Today is Monday, and I have not received a TiVo. Your shipping label did not contain my full shipping address. Your e-mail receipt to me contained my full shipping address — my office’s suite number and all — however, upon a call to UPS, you did not put my office’s suite number on the box, and therefore UPS could not deliver. I finally had to sort everything out, and my TiVo will not be arriving until Wednesday, 20 September 2006. 8 days after I ordered it. [...] [...] There appears to be a number of people who are frustrated with how TiVo has been handling (or lack of handling) shipment of the Series 3 TiVo. One user was so frustrated that he decided to write a “letter” to TiVo letting them know what he thought. ….Today is Monday, and I have not received a TiVo. Your shipping label did not contain my full shipping address. Your e-mail receipt to me contained my full shipping address — my office’s suite number and all — however, upon a call to UPS, you did not put my office’s suite number on the box, and therefore UPS could not deliver. I finally had to sort everything out, and my TiVo will not be arriving until Wednesday, 20 September 2006. 8 days after I ordered it. [...]

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