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	<title>Comments on: DVDExpress Revolutionizes The DVD Rental Industry Overnight</title>
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	<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/</link>
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		<title>By: Becky</title>
		<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/comment-page-1/#comment-114066</link>
		<dc:creator>Becky</dc:creator>
		<pubDate>Tue, 25 Dec 2007 06:04:51 +0000</pubDate>
		<guid isPermaLink="false">http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/#comment-114066</guid>
		<description>I don&#039;t see how the DVDXpress 12.99 all you can watch could possibly be profitable.  The machine would need an incredible copy depth.  When I rent on subscription, I would always look for the newest release and after I watch it, I would leave it around the house until I am ready to get my next one (at least a week).  If I am the typical consumer, then the machine will frequently be out of new releases, unless it has lots of copies - then its inventory costs will increase.</description>
		<content:encoded><![CDATA[<p>I don&#8217;t see how the DVDXpress 12.99 all you can watch could possibly be profitable.  The machine would need an incredible copy depth.  When I rent on subscription, I would always look for the newest release and after I watch it, I would leave it around the house until I am ready to get my next one (at least a week).  If I am the typical consumer, then the machine will frequently be out of new releases, unless it has lots of copies &#8211; then its inventory costs will increase.</p>
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		<title>By: Davis</title>
		<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/comment-page-1/#comment-110229</link>
		<dc:creator>Davis</dc:creator>
		<pubDate>Wed, 12 Dec 2007 23:19:27 +0000</pubDate>
		<guid isPermaLink="false">http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/#comment-110229</guid>
		<description>Hi Annie - Sorry to hear about your troubles, I&#039;m surprised by your experience because believe it or not Redbox owns DVDXpress.  I could understand why it might cost them money to send out a tech, but my recommendation would be to contact Redbox and explain the situation.  It might be a headache for them to get the discs from their partner, but at the very least, you wouldn&#039;t have to pay more than the DVD.  From the feedback that I&#039;ve seen online, Redbox seems to do pretty well with customer service.  Hopefully, they can help you fix the problem and figure out what&#039;s misfiring with DVDXpress&#039; customer service.</description>
		<content:encoded><![CDATA[<p>Hi Annie &#8211; Sorry to hear about your troubles, I&#8217;m surprised by your experience because believe it or not Redbox owns DVDXpress.  I could understand why it might cost them money to send out a tech, but my recommendation would be to contact Redbox and explain the situation.  It might be a headache for them to get the discs from their partner, but at the very least, you wouldn&#8217;t have to pay more than the DVD.  From the feedback that I&#8217;ve seen online, Redbox seems to do pretty well with customer service.  Hopefully, they can help you fix the problem and figure out what&#8217;s misfiring with DVDXpress&#8217; customer service.</p>
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		<title>By: annie</title>
		<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/comment-page-1/#comment-110219</link>
		<dc:creator>annie</dc:creator>
		<pubDate>Wed, 12 Dec 2007 22:48:26 +0000</pubDate>
		<guid isPermaLink="false">http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/#comment-110219</guid>
		<description>dvd xpress customer service is rude and they appear to be very threatened by redbox.  i inadvertently returned a redbox movie into their RED machine (can&#039;t imagine why i would even be able to do that) and they want to charge me $75 to get the movie out of the &quot;back of the machine.&quot;  although the machines are serviced every week this is evidently a &quot;special&quot; request.  the dvd xpress customer service rep was so rotten i will never use their service again even if they are the closest and most convenient as i was renting moving from them 4-5 times/week until today!</description>
		<content:encoded><![CDATA[<p>dvd xpress customer service is rude and they appear to be very threatened by redbox.  i inadvertently returned a redbox movie into their RED machine (can&#8217;t imagine why i would even be able to do that) and they want to charge me $75 to get the movie out of the &#8220;back of the machine.&#8221;  although the machines are serviced every week this is evidently a &#8220;special&#8221; request.  the dvd xpress customer service rep was so rotten i will never use their service again even if they are the closest and most convenient as i was renting moving from them 4-5 times/week until today!</p>
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		<title>By: davis</title>
		<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/comment-page-1/#comment-95517</link>
		<dc:creator>davis</dc:creator>
		<pubDate>Wed, 31 Oct 2007 20:11:37 +0000</pubDate>
		<guid isPermaLink="false">http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/#comment-95517</guid>
		<description>I think that there are several advantages to the consumer from paying by the month, but will be the first to admit that DVDXpress benefits more than anyone from using this system.

Personally, I hate returning DVDs and feeling like I have to watch them right away, instead of on my own schedule.  If rent 10 movies a month, I&#039;d probably save by using Redbox, but I&#039;d rather pay twice as much and be able to pick up or return a DVD on my own schedule.  This option especially makes sense for people who are near a location.  If I could walk across the street and rent a different DVD every night, this would be a much more attractive options.

Whether Redbox or DVDXpress is better for consumers depends on your preferences, but in order for kiosks to take off, there has to be a business model that supports them and I think that this it.  The consumer doesn&#039;t have to deal with late fees or transaction costs and the DVDXpress gets a reliable income stream coming in each month, regardless of how many DVDs a consumer rents.  Because they have such a low variable cost associated with the model, I think that this could benefit everyone involved.  I haven&#039;t seen any developments since I first saw this a year ago, but still think that the business model is nothing short of revolutionary.</description>
		<content:encoded><![CDATA[<p>I think that there are several advantages to the consumer from paying by the month, but will be the first to admit that DVDXpress benefits more than anyone from using this system.</p>
<p>Personally, I hate returning DVDs and feeling like I have to watch them right away, instead of on my own schedule.  If rent 10 movies a month, I&#8217;d probably save by using Redbox, but I&#8217;d rather pay twice as much and be able to pick up or return a DVD on my own schedule.  This option especially makes sense for people who are near a location.  If I could walk across the street and rent a different DVD every night, this would be a much more attractive options.</p>
<p>Whether Redbox or DVDXpress is better for consumers depends on your preferences, but in order for kiosks to take off, there has to be a business model that supports them and I think that this it.  The consumer doesn&#8217;t have to deal with late fees or transaction costs and the DVDXpress gets a reliable income stream coming in each month, regardless of how many DVDs a consumer rents.  Because they have such a low variable cost associated with the model, I think that this could benefit everyone involved.  I haven&#8217;t seen any developments since I first saw this a year ago, but still think that the business model is nothing short of revolutionary.</p>
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		<title>By: carebear</title>
		<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/comment-page-1/#comment-95515</link>
		<dc:creator>carebear</dc:creator>
		<pubDate>Wed, 31 Oct 2007 19:42:27 +0000</pubDate>
		<guid isPermaLink="false">http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/#comment-95515</guid>
		<description>how does the DVDExpress model beat out RedBox&#039;s pricing strategy?  if RedBox charges $1 per DVD per day, a consumer would need to rent several DVDs in order to make this strategy look more appealing.  from what I&#039;ve seen, the average customer rents 2-3 movies a month and holds them for 2-3 days.</description>
		<content:encoded><![CDATA[<p>how does the DVDExpress model beat out RedBox&#8217;s pricing strategy?  if RedBox charges $1 per DVD per day, a consumer would need to rent several DVDs in order to make this strategy look more appealing.  from what I&#8217;ve seen, the average customer rents 2-3 movies a month and holds them for 2-3 days.</p>
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		<title>By: chris</title>
		<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/comment-page-1/#comment-88695</link>
		<dc:creator>chris</dc:creator>
		<pubDate>Wed, 26 Sep 2007 14:34:41 +0000</pubDate>
		<guid isPermaLink="false">http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/#comment-88695</guid>
		<description>The cobwebs comment is definetly true in affluent areas.  They are rolling these out in the hartford area and the better off towns do&#039;t buy these.  They do extremely well in hartford city.  Go to the stop and shop or shaws on the hartford/west hartford line and you will almost certainly have to wait in line.  These neighborhoods are predominantly filled with working class immigrants and first generation americans.  They seem to have embraced this technology wholeheartedly.  Soccer moms are not going to use these things becasue the price differential is not importatn to them. The money they save is not worth the extra trip to the grocery store in their already busy week.  however someoen making minimum wage who spends a large portion of their income on entertainment is seeing this as a real cost saver.</description>
		<content:encoded><![CDATA[<p>The cobwebs comment is definetly true in affluent areas.  They are rolling these out in the hartford area and the better off towns do&#8217;t buy these.  They do extremely well in hartford city.  Go to the stop and shop or shaws on the hartford/west hartford line and you will almost certainly have to wait in line.  These neighborhoods are predominantly filled with working class immigrants and first generation americans.  They seem to have embraced this technology wholeheartedly.  Soccer moms are not going to use these things becasue the price differential is not importatn to them. The money they save is not worth the extra trip to the grocery store in their already busy week.  however someoen making minimum wage who spends a large portion of their income on entertainment is seeing this as a real cost saver.</p>
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		<title>By: davis</title>
		<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/comment-page-1/#comment-1899</link>
		<dc:creator>davis</dc:creator>
		<pubDate>Thu, 23 Nov 2006 16:57:39 +0000</pubDate>
		<guid isPermaLink="false">http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/#comment-1899</guid>
		<description>Hey Eric - This is the range that I&#039;ve seen from talking with a couple of different kiosk companies.  If it has a smaller capacity you can find lower priced kiosks and if it&#039;s a model designed to be outdoors then it will cost more.  There are also typically software costs as well.  I think Redbox pays $1,000 for their software if I&#039;m not mistaken and of course on going servicing costs, but for the price of running one traditional video store per year, you could set up 10 kiosks and have pretty nominal on going costs involved.  Kiosks are more limited of course and none of this includes the content you have to stock it with, but it&#039;s still a pittance compared to what it costs to run a stand alone store.</description>
		<content:encoded><![CDATA[<p>Hey Eric &#8211; This is the range that I&#8217;ve seen from talking with a couple of different kiosk companies.  If it has a smaller capacity you can find lower priced kiosks and if it&#8217;s a model designed to be outdoors then it will cost more.  There are also typically software costs as well.  I think Redbox pays $1,000 for their software if I&#8217;m not mistaken and of course on going servicing costs, but for the price of running one traditional video store per year, you could set up 10 kiosks and have pretty nominal on going costs involved.  Kiosks are more limited of course and none of this includes the content you have to stock it with, but it&#8217;s still a pittance compared to what it costs to run a stand alone store.</p>
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		<title>By: Eric Eklund</title>
		<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/comment-page-1/#comment-1898</link>
		<dc:creator>Eric Eklund</dc:creator>
		<pubDate>Thu, 23 Nov 2006 16:41:00 +0000</pubDate>
		<guid isPermaLink="false">http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/#comment-1898</guid>
		<description>Hey, i was just reading your article and one line caught my attention. &quot;Considering that DVD kiosks cost anywhere between $20,000 - $25,000 to buy...&quot;.  how did u get this estimate? what company&#039;s make these kiosk machines? I appreciate your help! Thanks!

Eric</description>
		<content:encoded><![CDATA[<p>Hey, i was just reading your article and one line caught my attention. &#8220;Considering that DVD kiosks cost anywhere between $20,000 &#8211; $25,000 to buy&#8230;&#8221;.  how did u get this estimate? what company&#8217;s make these kiosk machines? I appreciate your help! Thanks!</p>
<p>Eric</p>
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		<title>By: Davis Freeberg&#8217;s Digital Connection &#187; Blog Archive &#187; RedBox Still RedHot</title>
		<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/comment-page-1/#comment-1534</link>
		<dc:creator>Davis Freeberg&#8217;s Digital Connection &#187; Blog Archive &#187; RedBox Still RedHot</dc:creator>
		<pubDate>Fri, 03 Nov 2006 04:18:38 +0000</pubDate>
		<guid isPermaLink="false">http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/#comment-1534</guid>
		<description>[...] DVDXpress has already announced that they are experimenting with a subscription rental business model and with Coinstar owning an option to purchase their company over the next two years, I believe that we could also see Redbox adopt a similar strategy. If the subscription model proves lucrative, it could not only put pressure on Blockbuster and Movie Gallery to innovate, but Netflix as well. With more and more rental options becoming a reality, the end result will be that the consumer will win most of all. While it&#8217;s exciting to see Redbox demonstrate such phenomenal growth, it&#8217;s even more exciting to realize that the company is still very young. As they move from 1,600 kiosks to 5,000 and then to eventually 10,000, it will be fascinating to watch the effect it has on the DVD industry. [...]</description>
		<content:encoded><![CDATA[<p>[...] DVDXpress has already announced that they are experimenting with a subscription rental business model and with Coinstar owning an option to purchase their company over the next two years, I believe that we could also see Redbox adopt a similar strategy. If the subscription model proves lucrative, it could not only put pressure on Blockbuster and Movie Gallery to innovate, but Netflix as well. With more and more rental options becoming a reality, the end result will be that the consumer will win most of all. While it&#8217;s exciting to see Redbox demonstrate such phenomenal growth, it&#8217;s even more exciting to realize that the company is still very young. As they move from 1,600 kiosks to 5,000 and then to eventually 10,000, it will be fascinating to watch the effect it has on the DVD industry. [...]</p>
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		<title>By: davis</title>
		<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/comment-page-1/#comment-1291</link>
		<dc:creator>davis</dc:creator>
		<pubDate>Fri, 06 Oct 2006 01:23:16 +0000</pubDate>
		<guid isPermaLink="false">http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/#comment-1291</guid>
		<description>Dave - I think that you are right that consumers are reluctant to embrace kiosks on the surface, but think of how much people have embraced ATMs vs. going into a bank.  30 years ago, no one believed in the ATM either.  One of the most telling statistics that I&#039;ve seen is that Redbox reports that once they&#039;ve had a DVD kiosk opened up for a year, they see a 105% growth in same store sales.  This demonstrates to me that the technology is there, people just need to try it before they&#039;ll get hooked on it.    Don&#039;t believe me though, look at what people who use the service are saying.  Do a search for Redbox on Opinmind and you&#039;ll see that they&#039;ve get very high positive feedback from users.

As far as the additional costs go.  The retailers are responsible for stocking the equipment, so that fee doesn&#039;t exist.  There is content costs, but in fairness, I didn&#039;t include any sell through in my basic analysis of the profitablity and I believe that given the high margins on sell through, that it would certainly help to offset content acquistion costs.  Finally, the retailers do charge for floor space, but this is typically done on a revenue sharing basis, so it doesn&#039;t have the fixed costs that Blockbuster pays for rent.  This isn&#039;t to suggest that my math is spot on, but rather that with just 100 people, this thing becomes a cash cow, with 200 people the margins are insane with 300 people you start talking about real money.  Retailers want this, Starbucks is exploring their own kiosks, Kroger is definetely expanding, Safeway has ordered more, Albertson is deploying more &amp; Target and Best Buy are lobbying for burn on demand kiosks.  If retailers didn&#039;t see the benefit, they wouldn&#039;t be pushing this hard to get these kiosks in their stores.  Add to this a subscription based model and I think that the kiosk can rent movies at a price that neither Netflix nor Blockbuster can even come close to.  Price won&#039;t be everything, but it certainly will count for something.</description>
		<content:encoded><![CDATA[<p>Dave &#8211; I think that you are right that consumers are reluctant to embrace kiosks on the surface, but think of how much people have embraced ATMs vs. going into a bank.  30 years ago, no one believed in the ATM either.  One of the most telling statistics that I&#8217;ve seen is that Redbox reports that once they&#8217;ve had a DVD kiosk opened up for a year, they see a 105% growth in same store sales.  This demonstrates to me that the technology is there, people just need to try it before they&#8217;ll get hooked on it.    Don&#8217;t believe me though, look at what people who use the service are saying.  Do a search for Redbox on Opinmind and you&#8217;ll see that they&#8217;ve get very high positive feedback from users.</p>
<p>As far as the additional costs go.  The retailers are responsible for stocking the equipment, so that fee doesn&#8217;t exist.  There is content costs, but in fairness, I didn&#8217;t include any sell through in my basic analysis of the profitablity and I believe that given the high margins on sell through, that it would certainly help to offset content acquistion costs.  Finally, the retailers do charge for floor space, but this is typically done on a revenue sharing basis, so it doesn&#8217;t have the fixed costs that Blockbuster pays for rent.  This isn&#8217;t to suggest that my math is spot on, but rather that with just 100 people, this thing becomes a cash cow, with 200 people the margins are insane with 300 people you start talking about real money.  Retailers want this, Starbucks is exploring their own kiosks, Kroger is definetely expanding, Safeway has ordered more, Albertson is deploying more &#038; Target and Best Buy are lobbying for burn on demand kiosks.  If retailers didn&#8217;t see the benefit, they wouldn&#8217;t be pushing this hard to get these kiosks in their stores.  Add to this a subscription based model and I think that the kiosk can rent movies at a price that neither Netflix nor Blockbuster can even come close to.  Price won&#8217;t be everything, but it certainly will count for something.</p>
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		<title>By: Dave Zatz</title>
		<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/comment-page-1/#comment-1289</link>
		<dc:creator>Dave Zatz</dc:creator>
		<pubDate>Fri, 06 Oct 2006 00:06:34 +0000</pubDate>
		<guid isPermaLink="false">http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/#comment-1289</guid>
		<description>&quot;having watched as the technology has gone from an experimental stage to one of the hottest growth areas in the DVD market today. Nonetheless venture capitalists have taken notice of the possibilities and weâ€™ve seen strong demand for kiosk technology, especially by the grocery store chains and itâ€™s only a matter of time before the DVD kiosk begins to replace the stand alone video store.&quot;

I don&#039;t know... I&#039;ve seen a few and they all have cobwebs - at least those that weren&#039;t already removed.

&quot;On the other hand, if DVDExpress gets just 75 - 100 subscribers to adopt the monthly $12.99 pricing, then a kiosk could easily pay itself off after 2.5 years without having to place the machine in a heavy traffic area. Once the machine is paid off, the DVD kiosk essentially becomes a cash cow.&quot;

Movies and manpower have a cost, in addition to any space rental considerations. I&#039;m not saying it can&#039;t be profitable, but I don&#039;t think most consumers in most of America are ready for self-serve machines. I don&#039;t know why that is, but it sure seems to be that way.</description>
		<content:encoded><![CDATA[<p>&#8220;having watched as the technology has gone from an experimental stage to one of the hottest growth areas in the DVD market today. Nonetheless venture capitalists have taken notice of the possibilities and weâ€™ve seen strong demand for kiosk technology, especially by the grocery store chains and itâ€™s only a matter of time before the DVD kiosk begins to replace the stand alone video store.&#8221;</p>
<p>I don&#8217;t know&#8230; I&#8217;ve seen a few and they all have cobwebs &#8211; at least those that weren&#8217;t already removed.</p>
<p>&#8220;On the other hand, if DVDExpress gets just 75 &#8211; 100 subscribers to adopt the monthly $12.99 pricing, then a kiosk could easily pay itself off after 2.5 years without having to place the machine in a heavy traffic area. Once the machine is paid off, the DVD kiosk essentially becomes a cash cow.&#8221;</p>
<p>Movies and manpower have a cost, in addition to any space rental considerations. I&#8217;m not saying it can&#8217;t be profitable, but I don&#8217;t think most consumers in most of America are ready for self-serve machines. I don&#8217;t know why that is, but it sure seems to be that way.</p>
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		<title>By: davis</title>
		<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/comment-page-1/#comment-1274</link>
		<dc:creator>davis</dc:creator>
		<pubDate>Thu, 05 Oct 2006 05:54:08 +0000</pubDate>
		<guid isPermaLink="false">http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/#comment-1274</guid>
		<description>Thanks Spam - McGee, I think Netflix is great too, in fact anyone who has read my site know that I think Netflix is a little bit tooooooo great.  I&#039;ve never used DVDXpress, so I can&#039;t vouch for their service, but I think their business model is fantastic and I think DVD kiosk are going to be big.  I&#039;m not sure who you are, but I only sent this article to blogs I regularly read, so I&#039;m sorry if you took it as spam.  Thanks for the comments though, way to add to the conversation.  Send me a personal email and I&#039;ll drop you from my RSS reader if you would like.</description>
		<content:encoded><![CDATA[<p>Thanks Spam &#8211; McGee, I think Netflix is great too, in fact anyone who has read my site know that I think Netflix is a little bit tooooooo great.  I&#8217;ve never used DVDXpress, so I can&#8217;t vouch for their service, but I think their business model is fantastic and I think DVD kiosk are going to be big.  I&#8217;m not sure who you are, but I only sent this article to blogs I regularly read, so I&#8217;m sorry if you took it as spam.  Thanks for the comments though, way to add to the conversation.  Send me a personal email and I&#8217;ll drop you from my RSS reader if you would like.</p>
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		<title>By: SPAM- MCGEE</title>
		<link>http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/comment-page-1/#comment-1273</link>
		<dc:creator>SPAM- MCGEE</dc:creator>
		<pubDate>Thu, 05 Oct 2006 05:44:12 +0000</pubDate>
		<guid isPermaLink="false">http://davisfreeberg.com/2006/10/05/dvdexpress-revolutionizes-the-dvd-rental-industry-overnight/#comment-1273</guid>
		<description>Way to send out email&#039;s spamming your sub-par video rental service. Netflix is great.</description>
		<content:encoded><![CDATA[<p>Way to send out email&#8217;s spamming your sub-par video rental service. Netflix is great.</p>
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