Comments on: RebatesHQ Gives Rebate Headache

By: AK

AK — Mon, 14 Sep 2009 17:26:32 +0000

RebatesHQ.com is the WORST company I’ve dealt with.

According to the terms & conditions of the rebate I was supposed to receive my rebae check 6 to 8 weeks after submission. It has been 13 weeks after a valid submission (it was received by them and is valid per the status on RebatesHQ.com) and I still have NOT received the rebate check.

I’ve spoken with a couple of supervisor on two different occasions and was provided a date when the check would be mailed out. it has been two addional weeks since that date a check was supposed to have been mailed out but still have not received it. Called them again and this time they say it will take another 30 days! No logic or reasoning!!

I’ve contacted the customer service of the product manufacturer but they are of no help regarding the rebates.

Please stay away from products that have rebates to be processed by RebatesHQ.com.

By: Stephen

Stephen — Wed, 27 May 2009 17:50:30 +0000

Thank you, Robert, for the tip about dialing *100 after calling 877-755-3837! I *finally* got through to a human.

A mouth-breathing, blithering idiot who, in response to the fact that I had sent in a rebate form (for a Netgear GS608 gigabit switch) with UPC and S/N *stapled to it* so that they couldn’t make a mistake (and yet they claim the rebate was invalid because it didn’t include either), said “we can’t accept photocopies”. Um. The g*ddamn form TOLD ME to photocopy my entire submission in case of problems, and yet apparently it cannot be used to fix their screw-up? Oy. Waiting an interminable amount of time on hold for a supervisor. I suspect I’ve been /dev/null’d.

By: Hima

Hima — Fri, 22 May 2009 17:58:42 +0000

Thanks for posting the phone numbers, it helped.

By: tagno25

tagno25 — Fri, 08 May 2009 04:36:46 +0000

1-888-221-4692

“Please bear with us…

…as we work to provide you better service. We are in the process of upgrading our technology and applications to provide you with a more rewarding experience. We should have the work completed soon.

Thank you for your patience, and please check back later.

If you need immediate customer service, please call 1-888-221-4692.” quote from http://app.parago.com/maint/maint_parago.html

By: Robert

Robert — Mon, 23 Feb 2009 17:09:57 +0000

877-755-3837 then *100 seems to get you to the live person

By: Mardy

Mardy — Fri, 12 Dec 2008 13:56:17 +0000

I got a new number…

1888-214-9123

By: chris pitre

chris pitre — Fri, 11 Jul 2008 14:28:04 +0000

This company is very slick and there is no way to contact a human to explain your issues. I will definetly never again look forward to a rebate on an item. I did recieve a rebate card for my GPS unit but it in fact was for the wrong area of the U.S. which does me no good at all. I replied to there service email deal and only got that it is a technical issue and will have to be brought up before a team of yahoo’s prior to deciding what to do. That was 6 days ago and still no response. This total transaction has been over 8 weeks now and no rebate or human contact to discuss my problem. I will never willingly deal with this so called company again. I wish you all alot of luck getting your rebates because it looks like alot more than 1 unhappy customer…

By: Pissed off Canon and BH customer!!!

Pissed off Canon and BH customer!!! — Tue, 18 Mar 2008 23:51:14 +0000

I just found out I’m not getting my $250 rebate for a $3500 canon video camera I bought at BH. I did everything I was supposed to do by the deadline. Here’s what they said:

“Thank you for your rebate inquiry. Unfortunately, we are unable to honor your rebate request because this particular rebate promotion is closed. We are very sorry for any inconvenience.

We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at rebates@parago.com. We are always happy to help.

Be sure to visit our website at http://www.RebatesHQ.com for future rebate opportunities.”

So, I wrote to them and then they said this:

“Thank you for your rebate inquiry. Unfortunately, we are unable to honor your rebate request because this particular rebate promotion is closed. We are very sorry for any inconvenience.

We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at rebates@parago.com. We are always happy to help.

Be sure to visit our website at http://www.RebatesHQ.com for future rebate opportunities.”

I just wrote to them again and this time I attached a scan of the receipt, the rebate I sent and the delivery confirmation receipt.

They better give me my money!!! If they don’t and someone wants to make a class action lawsuit, then I am in. Just post the details here.

Next time I’m buying a Sony and I’ll shop somewhere else from now on too!!!

By: A Moody

A Moody — Sun, 02 Mar 2008 04:31:47 +0000

World Wide Rebate refused my rebate although I sent all the document that I received from Tiger Direct. This rebate thing is a racket and I will never again but anything on this basis. How else can a rebate company make money except that it is a scam.

By: John

John — Fri, 29 Feb 2008 22:47:00 +0000

http://info.sen.ca.gov/pub/05-06/bill/sen/sb_1701-1750/sb_1737_bill_20060901_enrolled.pdf

California Law Regarding Rebates

SB1737

22735. (a) A company shall mail the rebate check or transmit
the rebate funds to the consumer or fulfill the terms of the rebate
offer no later than 60 days from either of the following events as
applicable:
(1) Upon receipt of a consumer rebate request meeting the
terms and conditions of the rebate offer, to the extent permitted
by this chapter and as disclosed at the time of purchase.

By: Rishma Patel

Rishma Patel — Thu, 27 Dec 2007 17:09:46 +0000

I submitted $50 Uniden Cordless phone rebate in November purchased from Fry’s Electronics. I checked my rebate status and they PROCESSED as invalid. I know and 110% sure that i sent all the information required to claim my rebate. I tried calling above all the numbers totally useless.

Such kind of companies should be thrown out. I am very frustrated and worried that I may not be receiving my rebate. I purchased the product just because it had rebate and what do I get………. end up paying more money and all headache.

Please do something about this fraud company.

By: Miner Details » Anyone else want to bring a Class Action suit against RebatesHQ.com?

Tue, 11 Dec 2007 02:10:44 +0000

[...] phone number was a useless endeavor. They make it VERY hard to talk to anyone. I eventually found Davis Freeberg’s site where he talks about this company. He recommended calling Kent Patterson–rebateHQ’s [...]

By: cd

cd — Wed, 03 Oct 2007 18:29:20 +0000

I submitted a $20 rebate for a Uniden cordless phone that I purchased at Fry’s electronics. I too received a postcard stating that rebateshq could not process my request because of an invalid purchase date and/or and invalid postmark date. I know both of those allegations to be false but as most, could not get a hold of a customer service rep at rebateshq via telephone. I just sent a complaint email and will proceed with my complaints to the BBB, FTC and other pertinent parties if my issue is not resolved. I’ll keep you all posted.

By: Eileen

Eileen — Tue, 17 Jul 2007 18:41:23 +0000

Rebates HQ is a joke. How this outfit isn’t subjected to constant scrutiny by the BBB is beyond me. I’ve read all the stories. They repeat themselves over and over, and the same thing has happened to me . . . “unfortunately, we never received your rebate form.” A joke. They ought to be shut down, and reputable businesses should not be sending their customers to them for rebates.

By: TRS in San Diego

TRS in San Diego — Tue, 03 Jul 2007 04:17:11 +0000

I have to say after reading this blog a week ago I thought we would never receive our rebate from Cox Communication via Parago. Our rebate is in the amount of $100. I emailed Parago many times and received back a cookie cutter reply stating it would be another 30 days to process our rebate. These replies came after 60 and 90 days. The rebate was submitted in Feb ’07. My frustration led me to this blog and the information to reach Mr. Patterson at (972) 538-7277. I left a message on his voicemail around midnight 6/25/07 asking for any assistance he could provide in getting my rebate processed. To my surprise he called me 6/26 at 8:48am and had informed me he changed the status of my rebate to valid and urgent and that if I did not receive my rebate in 15 days to call him back. He was honestly very pleasant on the phone. I had taken the precaution the previous night of printing a copy of my online rebate status just in case, but sure enough the status went from processing to valid as he said and within another day the status said the check would reach me within 30 days. Today is 7/2/07 and I have received my rebate. I hope everyone receives their rebates, but until then thank you for the information provided on this blog.

By: davis

davis — Mon, 25 Jun 2007 22:52:24 +0000

Hana – Thxs for the update, I know that a lot of people have unfortunately also had to share you experience. It’s a bit surprising that the Indiana AG would actually send you a refund, but I’m not surprised to hear that they were the only ones to reply. I’m sure that these other firms are hoping that this Wintergreen issue goes away. I’m not sure who should end up getting the blame here, but I share your frustration in seeing the consumer being the one to have to take the time and energy in order to get the rebate that was promised to them.

By: Hana O'Neill

Hana O'Neill — Mon, 25 Jun 2007 14:15:00 +0000

Yes, me too. Only I got it from both Hanns-G Monitor/Office Depot/$90 Rebate, but also the AudiovoxHDTV/Ultimate Electronics/$104 Rebate, both the day after Thanksgiving. I have written to the CEO’s of Wintergreen and Parago on both issues, I also wrote to CEO’s of Hanns-G, Office Depot, Audiovox and Ultimate Electronics. I have filed complaints with the both the Attorney General’s Office and Better Business Bureau in 7 states and called and left messages for Kent Patterson (to no avail). I would encourage everyone to write to the CEO of the company using Parago or RebatesHQ to process their rebates and simply tell them that you will no longer do business with them as long as they process rebates through a third party. I have to say, out of all the time, engergy and money on postage I have expended, the only responses I have had have come from the Attorney General’s Office in Indiana and Office Depot, who refunded the $90 that Parago/Wintergreen did not. I am not about to let this issue drop, however, because at this point it is not the money but the principal. I work in law enforcement and what Parago is allowed to do is more than criminal!

By: PJ in TN

PJ in TN — Tue, 12 Jun 2007 18:27:30 +0000

Add me to your list of unhappy people!! I have been trying for 3 months to get my rebate without success. It has been 20 days since they claim my check was mailed, so now they get to blame the US Postal Service! Additionally, I think Mr. Patterson has stopped answering his phone. I have left him voicemails and sent emails to rebateshq.com indicating my next action will be to notify the TN attorney general, but that doesn’t seem to bother these people either. BUYER BEWARE!!

By: Kris

Kris — Wed, 30 May 2007 16:15:48 +0000

Wintergreen (a dba name for Market Development Specialists) is located in Elkhart, Indiana. They have been under investigation by the Indiana attorney general for their rebate practices. According to the press release, they’ve reached an agreement and should be paying rebates out in a timely manner from this point forward or face further legal action in Indiana.

http://www.in.gov/attorneygeneral/press/AttorneyGeneralScrutinizesCompanysRebateProgram.html

By: Don D

Don D — Tue, 08 May 2007 12:43:59 +0000

While my rebate is only for $30 this is not the first time I have found that my rebate is initially denied. I scan in everything before sending it in, send the rebate form and materials by priority mail with tracking (and scan that as well). I then check the rebate site in about 10 days and if the status is wrong, send them an e-mail (save copy as PDF as well) stating that they have 10 days to correct their error or I will contact the BBB in their town, the town of the store who sold the merchandise, and anyone else I can think of related to the scheme. I also will contact the FTC, direct marketing association, and Attorney Generals in both states. I send a letter to the marketing VP of both the store who sold the item and the manufacturer . It is amazing how fast things get done properly when they figure out the costs involved in dealing with all these inquiries is a lot more than they stand to make. The letters to the manufacturer and selling company are worded to encourage them to rethink using the rebate process at all and in particular RebateHQ from both a marketing standpoint and investor standpoint. I use mail merge and send letters as it is much quicker than filling out the stupid on line forms. If I have an email address I send it via email with my PDF file attached. Hasn’t fail yet.

Don