Comments on: Bad COPP No Netflix

By: MR

MR — Sat, 31 Jan 2009 21:41:15 +0000

You are seeing this while using an account with adequate privileges to run the background DRM software, not the Guest account, correct? This can happen in a low-privilege account, regardless of M$/RIAA stupidity.

By: Shane

Shane — Mon, 26 Jan 2009 02:45:13 +0000

Just an FYIâ€¦ you can get around the â€œReset DRM Operation Failedâ€ error by stopping the Windows service named â€œWindows Media Player Network Sharing Serviceâ€ first. No need to abandon Vista.

By: Anonymous

Anonymous — Fri, 07 Nov 2008 10:16:12 +0000

swanlake, if the video your trying to watch is .avi maybe you should download divx.

By: swanlake

swanlake — Sat, 04 Oct 2008 02:48:39 +0000

i downloaded vista premium to upgrade from xp now i can hear sound but no video why? please help.

By: anonymous

anonymous — Tue, 16 Sep 2008 20:13:22 +0000

Quote from Techie_dude:
“Netflix isnâ€™t making you pay for these movies. They are FREE with your regular subscription.”

uh…How does that work?

So, it is “free” as long as you pay (subscribe)?
Doesn’t sound “free” to me.

I won’t use it. I don’t have any movies on my PC but I am not going to let the RIAA/MS scan all my files for “free” unless they pay and subscribe.

By: Techie_dude

Techie_dude — Tue, 22 Jul 2008 02:38:48 +0000

Have any of you tried calling Netflix Technical support?

They have fixes for almost all of the problems mentioned here, with the exception of the ATI 2xxx and 3xxx HD cards. Sorry, but that is just an ATI video driver issue for all drivers past 7.10

and Netflix isn’t making you pay for these movies. They are FREE with your regular subscription. but they still have to submit to MS’s DRM scheme otherwise the movie studios won’t let them stream them to you for free.

By: Kelly

Kelly — Wed, 16 Jul 2008 03:17:29 +0000

For the record, I have XP SP3 outputting 720p into an HDTV and I have the exact same error code. I don’t believe going back to XP will help. I for one plan on stepping down to the 1 DVD plan and letting Netflix know why they are receiving significantly less money.

By: Jack

Jack — Mon, 23 Jun 2008 20:52:16 +0000

I had just implemented the above and did not have a lot of time to test it. Since the posting I have found that just having the HDMI/DRM connection to my Denon is sufficient: It plays the Netflix streaming video just fine on the component connection now. I do not even have to switch to the HDMI connection to initiate the video playback. Apparently it looks for any connection via HDMI and if things negotiate OK it will play on all video outputs. Still a pain to work out and something a consumer should not have to do to get perfectly legal services…

By: Jack

Jack — Mon, 23 Jun 2008 18:38:56 +0000

I have been looking at DRM/HDCP issues on my Vista implementation too. I have found that the major roadblock for Netflix live is in the video card implementation. Like many high def lovers I greatly prefer component video over the poor quality HDMI cables. Well, this was a problem with my 8800GTS nVidia card. Component does not support HDCP so no Netflix streaming. Fortunately the card supports cloned dual monitors and my mobo supports two digital audio channels (optical and coax). So I have now set up two separate devices on my Denon 4306, one running component and coax digital audio (VCR-1), and one HDMI (though a DVI to HDMI connector) and the optical digital audio (VCR-2). For my BluRay/high def stuff I switch the Denon to VCR-1 and for the Netflix/DRM challenged stuff I switch to VCR-2. It works. I JUST SHOULD NOT HAVE TO DO THIS!!! (Sorry for the rant.)

So for many of you, take a look at your video card and how it implements HDCP. Could make a difference.

By: Davis Freeberg

Davis Freeberg — Wed, 11 Jun 2008 23:24:46 +0000

Thanks Khoolguy, it sounds like an interesting solution. I’m glad that you were able to get it to work, even though you had to jump through some hoops.

By: Khoolguy

Khoolguy — Wed, 11 Jun 2008 15:15:14 +0000

OK folks I also received DRM error while trying to watch movie on my XP Pro with IE 7 installed. I have one desktop and 3 laptops all with XP. I can watch movies on all but one and I get DRM error. I followed instructions on Netflix help site and reset DRM successfully several times, rebooted machine but that did not help. Came to this blog and several other blogs and tried deleting Netflix, delete ting Windows Media than rebooted machine, than reinstalled Netflix and WM Version 11 than rebooted machine again but no good and same problem again. Did not want to but called Netflix and the guy told me same things I had already tried than he gave up. I read other blogs and found that nothing helped me. After two day of hair pulling called Netflix again and this guy like last guy took over my machine and did same things like last guy. He could not help either. Now it started bothering me like an itch that you have to itche. I had admin rights on my laptop than why this issue. I created another profile with admin rights and after reboot I logged in under new profile and guess what I CAN WATCH MOVIES WITH NO ISSUES now on this laptop as well. I was sooooo happy that I had to come here and brag lol

By: Adam

Adam — Thu, 22 May 2008 18:02:19 +0000

I had the exact same problem with my 1080P projector and Denon AV receiver but when I took my Denon out of the loop and went direct from the DVI/HDMI output of my graphic card to the PTV it worked perfect.

now I have to figure out some sort of HDMI switch because the wires are in the wall and can not run another HDMI cable to the PTV.

By: mkrauss

mkrauss — Sat, 03 May 2008 14:23:58 +0000

I have a Samsung 226BW as well David. The strange thing is that I can play back Netflix videos on my Samsung, but when I connect my HDTV via component cables, I then run into the same problems you describe above. If I start the movie in a window on my Samsung and drag it over to the HDTV, the movie continues playing (I can hear audio) but the video goes black.

By: Michael

Michael — Thu, 03 Apr 2008 16:41:12 +0000

My son has this DRM problem. He uses XP Pro. Netflix “watch it now” functions flawlessly on his CRT but, when he purchased a 30″ monitor, it fails to work on that. He has a new, killer video card and the monitor is awesome but he can’t view “watch it now” on the thing. We’ve used the “DRM Reset” utility that Netflix says will resolve the issue. It doesn’t.

By: Kevin

Kevin — Mon, 10 Mar 2008 19:02:10 +0000

I spent too many hours troubleshooting this same issue. It is not just a vista issue. I am using XP on both computers.

It seems to come up for me anytime I try to start a netflix stream using S-video. If I am using my laptop it’s not a big deal, just set it up to extend the desktop to the tv and start the video on the lcd, then drag it over to the tv side. I prefer to use my pc desktop dedicated for the home theater, but it only uses S-video out to the tv. I even tried cloning a monitor and S-video, but it did not work either. Anytime it detects that I am trying to view the signal on an S-video connection, it pops up that stupid drm error.

I don’t understand why they are so concerned about me trying to copy something I can stream anytime I want. I have no use to “save” or “copy” it. Just log in and watch whatever I want. If I really wanted a copy I probably order the DVD and figure out how to copy that!… They ruined a great service with this crap.

By: solved

solved — Sat, 01 Mar 2008 22:30:31 +0000

I had a lot problems ever since I did Netflix DRM reset on my Windows Vista
two weeks ago. I repeat the Netflix DRM reset procedure again today, and the problems are gone.

By: hello

hello — Sat, 01 Mar 2008 05:26:08 +0000

Hi, I thought DVI (or HDMI) is a one way street that only sends video signals
to the monitor and gets nothing back, which implies that the PC can not
possibly know if the monitor is HDCP compliant or not.

I suspect that the problem is with the DVI Video card itself, as not all
DVI cards support HDCP.

Am I wrong ?

By: Davis

Davis — Tue, 26 Feb 2008 02:58:56 +0000

Whether it’s Vista or XP, you shouldn’t have to spend 10 hours troubleshooting your television. If I would have known about the DRM issues in Vista, I would have stuck in there with XP.

By: Anonymous

Anonymous — Tue, 26 Feb 2008 02:24:55 +0000

ARGH! VISTA! I did my trick on XP…. Sorry. I loath Vista. I hope you can manage it. It shouldn’t be this hard to play stuff you pay for!
-Matt

By: Davis

Davis — Tue, 26 Feb 2008 00:58:29 +0000

@Matt – Thanks for the tip, but when I tried to update the driver to plug and play, but it wasn’t listed as an option. When I did update my drivers, they told me I was current. Can you walk me through the exact path for Vista, I’m pretty sure that they merged Display properties into something else. If anyone else can get Matt’s solution to work, I’m very interested in hearing how you did.